Refund Policy

At Flowers Basket, we take pride in delivering fresh, high-quality flowers to our customers. If you are not entirely satisfied with your purchase, we’re here to assist you.

1. Eligibility for Refunds

• Products must be returned on the same day as the purchase date.
• The flowers must be in the same condition as received, including original packaging.
• Proof of purchase (e.g., receipt or order confirmation) is required to process a refund.

2. Non-Refundable Items

Due to the perishable nature of flowers, the following items are non-refundable:

• Flowers that have been used, handled improperly, or damaged after delivery.
• Customized floral arrangements or special orders.
• Flowers purchased on sale or during promotional periods.

3. How to Request a Refund

To request a refund, please:

1. Contact us at info@flowersbasket.net or +2 01117997999 on the same day of your purchase.
2. Provide details about your order and the reason for the refund request.
3. Our team will assess the issue and respond within 3 business hours.

4. Refund Process

• If approved, the refund will be processed, and the amount will be credited to your original payment method within 5-10 business days.

5. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: info@flowersbasket.net
  Phone: +2 01117997999